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FAQ Page

HOW CAN WE HELP YOU ?

How do I register at TextonRent.in?

You can sign-up with your e-mail ID. You’ll need to set a password for your TextonRent.in account and you would need to remember the same.

Is it mandatory to enter the College & Stream that I belong to?

Yes. It helps us to recommend books that your college has prescribed to you and it becomes easier for you when you login subsequently.

How do I search for books on TextonRent.in?

Searching books on TextonRent.in is very easy. You can search by Title by entering the Title into the form in the sidebar. Searching will rarely be necessary though.

Do I need to have a credit card/net banking account to purchase from TextonRent.in?

Not compulsary. We currently only work with selected universities and we have college representatives in selected cities. So the offline mode of payment will be available except few cities.

How will the books be sent to me?

The books will be securely packed and shipped to you through reputed couriers after the order is confirmed.

What if I receive a damaged or incorrect order?

We take utmost care that you always receive what you have ordered for. But if due to any human error you receive an incorrect or damaged order, please notify us through CONTACT US page on website or write to us at operations@textonrent.in with all order details and we will replace the order at the earliest and free of cost for you.

How do I contact you for any queries?

You can write to us in CONTACT US page on website or mail us at operations@textonrent.in. We usually resolve queries within 1 working day.

Is there any registration fee on TextonRent.in?

No, there is no registration fee to rent books on TextonRent.in. You can simply log onto the website and enjoy browsing through books and make your selection.

What is the time taken to deliver the books?

7 working days is usually the time taken to deliver the books to you, but unforseen shipping delays and circumstances might happen. Once an order is confirmed, the customer is legally liable to pay for the book if it reaches within 1 month of confirming the order. Also, we don’t accept early returns unless the full rent amount is paid.

Are there any shipping charges?

Usually We provide Free Shipping for all orders,but sometimes in few cases we charge a nominal amount.

What if any book is unavailable on TextonRent.in but I wish to rent it?

For all the books that are not a part of our catalog at the moment, please notify us by dropping a mail on operations@textonrent.in. We continuously add new books from user requests and will keep you posted when the book you desire is available for purchase or rent.

What is the Security Deposit?

Security Deposit is approx 90% of the MRP Value of the book that you are renting. We collect this amount as a Security Deposit and will be refunded to you once you’ve returned the books.

How do I return the rented book?

You need to courier books to our registered address. Once we receive books we will initiate refund process provided books are in proper condition.

How do I remember the return date?

Return dates pretty much coincide with the beginning of your next semester. You can use the books till your exams are over and within a period of 20 days we would expect you to contact us to arrange for a Pickup.

What if I want to Keep the rented book?

If after reading the rented book you want to keep the copy with you forever, you surely can. All you have to do is to write to operations@textonrent.in with book details, order no and your details to keep the book with you forever.  Security Deposit will not be refunded in this case.

What if the book I have rented gets damaged by me?

We will accept the book in case of minimal wearing out that will occur due to normal usage of the book. We also allow, to an extent, highlighting in the books by pencil. Once the book reaches back to us, we will check the condition of the book. In case, the book is in reusable condition, we would refund the security deposit that we owe you. In case of worn out but still useable book we will refund only 35% of Paid amount, not 50%. In case the book is rendered useless by us, the no amount will be refunded back to you and you are free to come back and collect the book from us. In all the cases, we will reach out to you with a detailed mail before processing the payment.

How will the Security Deposit be refunded to me?

When our Representative comes to collect the book(s) he/she will check the condition of the book and pay you accordingly.

What is the deposit amount for the rented books?

DEPOSIT amount is MRP-DISCOUNT of the book. It includes book rent as well. Post returning the book refundable deposit (DEPOSIT-RENT) will be credited back to your account.

How many books can I rent from TextonRent.in?

You can rent as many books from us as you wish to.

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